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Hotel Executive Director

Company: FORT HALL CASINO
Location: Fort Hall
Posted on: August 6, 2022

Job Description:

Job DescriptionSUMMARY Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. The Hotel Director leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. All Team Members are required, on a continual basis to… Comply with all property and department policies, practices and procedures.Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution. Maintain a professional departmental, company and community reputation. ESSENTIAL DUTIES AND RESPONSIBLITIES include the following:

  • Ensures that all brand standards are being maintained in each area of the property
  • Ensures all team members meet or exceed all brand requirements
  • Oversees the operation of the all Hotel departments
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Works with Hotel Departments managers to create training programs, retention plans, and overall department goals
  • Stays readily available/approachable for all employees
  • Extends professionalism and courtesy to employees and guests at all times
  • Leads by example demonstrating accountability, self-confidence, energy and enthusiasm
  • Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations
  • Sets clear performance expectations
  • Assists team Managers with constructive coaching and counseling
  • Solicits feedback for continuous improvement
  • Keeps in regular contact with Marketing to go over player offers, advertising, and any other applicable items
  • Ensures that Hotel is getting proper exposure on hotel related booking sites
  • Must attend monthly Tribal Council meetings with Executive Management and when otherwise summoned
  • Motivates and encourages staff to solve guest related concerns
  • Provides excellent customer service by being readily available/approachable for all guests
  • Takes proactive approaches when dealing with guest concerns
  • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them
  • Ensures onboarding for new team members are thorough and completed in a timely fashion
  • Takes proactive approaches when dealing with employee concerns and stays within the guidelines of the Employee Handbook.
    • MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORTS, DOCUMENTS, CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriate disciplinary action, up to and including termination from employment. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CERTIFICATES, LICENSE, AND REGISTRATIONS
      • Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Certificates) to support qualifications.
      • Must be able to obtain and maintain a gaming license in good standing according to the licensing rules and regulations.
      • Must be able to obtain and maintain in good standing a Driver's License and qualify for Fleet Management coverage on company vehicles. EDUCATION AND/OR EDUCATION
        • G14/S1-3 DOE: Two (2) year degree from an accredited university or college in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; two (2) years supervisory experience in the guest services, front desk, housekeeping, or related professional area.
        • G15/S1-3 DOE: Bachelor Degree from an accredited University or College in Hospitality, Business Administration or related field; three (3) years or more successful supervisory experience
        • G16/S1-3 DOE: Bachelor Degree from an accredited University or College in Hotel/Restaurant Management, Hospitality, Business Administration, or other related field with four (4) years successful supervisory experience.
        • G17/S 1-3 DOE: Master Degree from an accredited University or College in Hotel/Restaurant Management, Hospitality, Business Administration, or other related field with five (5) years or more successful supervisory experience
        • Gaming experience preferred for each educational requirement SUPERVISORY RESPONSIBILITIES: Directly supervises all Hotel Managers and Admin. Assists in the direct supervision of all department employees on assigned shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. SPECIAL QUALIFICATIONS:Strong organizational and leadership skills required. SAFETY REQUIREMENTS:Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions. LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS:Ability to work with mathematical concepts such as addition subtraction and multiplication tables. REASONING ABILITY:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk. The Employee is frequently required to lift up to 25 lb., and occasionally required to lift up to 50 lb.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Employee regularly works around mechanical moving parts. The noise level in the work environment is usually moderate to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. When on the casino floor or other designated areas may be subjected to tobacco smoke

Keywords: FORT HALL CASINO, Ogden , Hotel Executive Director, Executive , Fort Hall, Utah

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