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Customer Service Specialist

Company: Vivint Smart Home
Location: Brigham City
Posted on: November 23, 2021

Job Description:

Customer Service SpecialistIf you are career-minded with strong goals, then we want you to join our award-winning department.Our Customer Service team continues to grow. We are looking for high-potential and quality individuals to join Vivint. Our team is obsessed with our proven customer service experience to ensure protection and peace of mind to all customers and homeowners nationwide.Why join our team?Purpose-driven work, competitive compensation, dynamic and fun work environment, growth and development opportunities.Position Details:

  • Paid Training: Mandatory 2 weeks training, Monday - Friday
  • Full-Time and Part-Time flexible schedules must be able to commit to your schedule for 90 days
  • Weekends off available
  • Compensation: $13.00-$18.00/HR DOE + performance bonuses+ $1/hr bonus for bilingual Spanish/English speakers
  • The option to work remotely or on a hybrid schedule may be available after training, if Work-From-Home requirements and performance standards are both met.Employee Perks:
    • FREE lunch and unlimited drinks to all employees working in office
    • Access to our private health clinic and 24/7 Gym, located at our Corporate campus in Provo and Logan
    • Full health benefits
    • Paid parental leave
    • Vivint employees in the U.S. and Canada have access to a variety of mental health resources, including free, professional, and confidential counseling services available 24/7.
    • Employee Resource Groups: Women @ Vivint, Ethnically Diverse @ Vivint, Pride @ Vivint, Veterans @ Vivint
    • Employee pricing on Vivint products
    • Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
    • Career development and leadership opportunities
    • Discounts with various national companies and vendorsEssential Function/Responsibilities:
      • Answer inbound calls from Vivint Smart Home customers & employees
      • Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.
      • Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.
      • Be an advocate for our customers, creating peace of mind
      • Provide personalized solutions
      • Accurately document and update records in required systems
      • Generate customer interest by outlining the value in the services & products we offer
      • Build customer loyalty through exceptional customer serviceWhat Will Make You Successful
        • Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).
        • Reliability. Showing up for your customers every day.
        • Thinking Critically and collaborating when you need help
        • Customer Focused. We are obsessed with giving award-winning customer service and delivering peace of mind to our customers nationwide.**This job application is for multiple customer service positions.**Vivint is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening, however, we do conduct random drug testing on-site.Job Types: Full-time, Part-timePay: $13.00 - $18.00 per hourBenefits:
          • 401(k)
          • 401(k) matching
          • Dental insurance
          • Disability insurance
          • Employee assistance program
          • Employee discount
          • Flexible schedule
          • Flexible spending account
          • Health insurance
          • Health savings account
          • Life insurance
          • Paid time off
          • Paid training
          • Parental leave
          • Vision insurance
          • Work from homeSchedule:
            • 8 hour shift
            • Day shift
            • Evening shift
            • Monday to Friday
            • Night shift
            • Overtime
            • Weekend availabilitySupplemental Pay:
              • Bonus pay
              • Commission payWork Location:
                • Multiple locationsWork Remotely:
                  • NoWork Location: Multiple Locationsby Jobble

Keywords: Vivint Smart Home, Ogden , Customer Service Specialist, Hospitality & Tourism , Brigham City, Utah

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