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Hotel Auditor/ Weekend Night Clerk

Company: Hilton Garden Inn Ogden Utah
Location: Ogden
Posted on: January 16, 2022

Job Description:

OVERALL RESPONSIBILITIESTo perform assigned audit functions. Responsible for effective operation of the night emergency plans. To assists our guests efficiently, courteously, and professionally in all front office related functions.WORKING RELATIONSHIPSReports to: Rooms Division ManagerSupervises: NoneInterfaces with: Guests, vendors and associatesPRIMARY JOB DUTIESRegister guests and assign rooms, accommodating special requests whenever possibleCheck guests out efficiently.Assist in pre-registration and blocking of reservations when necessary.Comply with unit cash handling, credit and check cashing policies and procedures.Complete daily checklist tasks.Keep front desk area clean and presentable for guestsPractice positive guest relations by demonstrating Western states Lodging & Management hospitality and service standards.Be knowledgeable of all brand specific front desk requirements and current promotionsBe knowledgeable and capable of operating current brand property management system.Other duties as assigned by your supervisorEnsure hotel loss prevention policies are executed and enforcedAct as Manager on Duty to ensure guest complaint resolution.Audit guest accounts to ensure that room rates and market codes are correct and congruent.Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.Post room and tax to all active guest accounts.Run all computer reports necessary to complete accounting documents.JOB QUALIFICATIONSAbility to verbally communicate effectively with guests and co-workers.Pushing, pulling, bending, stooping, upward reachingProlonged periods of standing and/or walkingSome exposure to cleaning chemicalsSmile and provide a pleasant place for our guestsComputer skills are a plus

Keywords: Hilton Garden Inn Ogden Utah, Ogden , Hotel Auditor/ Weekend Night Clerk, Hospitality & Tourism , Ogden, Utah

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