Technical Support Rep

Company: Teleperformance
Location: Ogden
Posted on: February 18, 2021

Job Description:

Overview: Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Your Impact Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. In addition to the overall convenience, you'll enjoy the many benefits of working from home! * Removing the cost, stress and time constraints of a daily commute* Total comfort of working from your own home* A flexible work scheduled and more work life balance Responsibilities: Your Responsibilities * Handle and carefully respond to all customer inquiries* Provide excellent customer service through active listening* Work with confidential customer information and treat it sensitively* Aim to resolve issues on the first call by being proactive* Appropriately communicate with customers Qualifications: What We're Looking for * 6 months customer service experience minimum* Over 18 years of age* Ability to type 17 wpm* High School Graduate or GED* Comfort with desktop computer system* Proven oral & written communication skills

Keywords: Teleperformance, Ogden , Technical Support Rep, IT / Software / Systems , Ogden, Utah