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Senior Technical Analyst

Company: Cerecore
Location: Ogden
Posted on: January 13, 2022

Job Description:

Classification: Contract to HireContract Length: 6-monthsJob ID: 14850025 At CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare.
CereCore is seeking a Senior Technical Analyst to join our team in Ogden, UT. This individual will work on-site at one of the nation's leading providers of healthcare services, HCA Healthcare.
Summary:Implements and supports facility and division desktop and phone equipment, including software installed on the equipment. Responds to user incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted. Minor travel to off-site clinics and facilities will be required. Participation in 24x7 on-call support rotation will be expected if moved to full-time employment status.
May require an associate's degree in a related area and 3-5 years of experience in the field or in a related area. Adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of desktop and phone equipment and software. Familiar with standard concepts, practices, and procedures within the field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision, reporting to the Director of IT. A certain degree of creativity and latitude is required.
Requirements:

  • Performs all aspects of troubleshooting desktops
  • Interact heavily with end users to solves issues related to desktop hardware and software
  • Provides primary support to users via both the phone and hands on at the desktop
  • Ability to troubleshoot issues related to Active Directory, email, printers, and more
  • Other duties as assigned
    Qualifications:
    • 5+ years of experience as a test analyst and/or related position
    • Strong knowledge of supported server, application, network, security systems, virus protection, and hardware configurations
    • Demonstrated logic and analytical ability
    • Attention to detail and desire for accuracy
    • Strong understanding of software technologies and development languages
    • Adaptable and flexible, with the ability to handle ambiguity and changing priorities requiring critical thinking skills
    • Limited exposure to software testing tools
    • Demonstrated ability to learn new technologies
    • Supplemental education or certifications in software testing tools or test automation tools
    • Good organization skills
    • Good written and oral communication skills
    • Experience working in a team-oriented, collaborative environment
    • A sense of responsibility and accountability; someone who takes ownership and initiative
    • Adaptable and flexible
    • Professional demeanor and positive attitude; customer service orientation
    • Ability to learn new technologies, methods, and processes
    • Respect for diversity of experience, characteristics, viewpoints, and opinions
      CereCore was formed in 2001 as a shared service business within a large hospital operator. We focus solely on helping healthcare organizations align business and IT strategies to improve processes and patient care.
      • Connect with us on LinkedIn, Twitter, and Facebook.by Jobble

Keywords: Cerecore, Ogden , Senior Technical Analyst, IT / Software / Systems , Ogden, Utah

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