Technical Service Representative

Company: Customer Engineering Services (CES) -cesservice
Location: Ogden
Posted on: May 15, 2022

Job Description:

Job DescriptionJoin Our Team Today!!For a limited time, we are offering $1000 sign on bonuses!Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S. We currently have a career opportunity for a Technical Service Representative in the Ogden, UT market. The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance and onsite training of operation on assigned printer equipment throughout a geographical territory. You'll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day Benefits and Perks:

• Competitive Salary
• Company paid vehicle provided
• Comprehensive insurance offerings including Health, Dental and Vision; 401(k) matching program
• Company Provided Tool Kit, Cell Phone and Laptop
• Company Credit Card
• Paid ST/LT disability
• Paid Life Insurance Policy
• PTO
• Early Payday Options You will have the opportunity to join a team of service representatives who provide best in class levels of customer service. As a CES Technician, you'll be an important part of what works which includes:
  • Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution
  • Installing and removing equipment
  • Technical and Mechanical Troubleshooting
  • Installing required modifications and engineering changes to ensure that the equipment is within specifications and to increase customer productivity
  • Working closely with and developing strong business relationships with the customer and client personnel
  • Conducting informal operator training as needed to improve machine performance
  • Completing all required reporting procedures related to the maintenance and repair of the equipment
  • Maintaining strong communication channels with scheduling team, parts team and phone support team to ensuring complete customer happiness relative to service delivery and machine performance
  • Using good business judgment in your daily operations to minimize operational expenses
  • Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, call reporting, parts usage/inventory reporting, company car, credit card payments and other areas as requiredRequirementsCOVID-19 Vaccination:Qualified candidates for this position may require COVID-19 testing, vaccination, or other screenings mandated by the customer.
    • 2+ Years of driving in field experience preferred with 2-year electro-mechanical experience or trade school equivalent.
    • Deep understanding in mechanical operations, computers/software and hands on break/fix repair
    • We require an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory
    • Experience in diagnosing and repairing equipment failures
    • Strong computer repair skills with additional hands on experience with photo imaging, copier, document printer type equipment.
    • Experienced in operating a Multi-Meter and electrical/mechanical tools to replace or repair parts
    • Able to lift up to 50lbs, stand for long periods of time and the ability to put body weight on knees.
    • Excellent interpersonal skills (both verbal and written)
    • Confirmed excellent customer service experience
    • May require mixing of photo finishing chemicalsBenefitsCustomer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Keywords: Customer Engineering Services (CES) -cesservice, Ogden , Technical Service Representative, IT / Software / Systems , Ogden, Utah