Computer Network Support Specialist
Company: Leader Communications Inc.
Location: Ogden
Posted on: June 22, 2022
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Job Description:
Position SummaryThe Junior Computer Network Support Specialist
will provide technical expertise on the day-to-day support of by
completing all of the technical telecom tasks requested by IRS
Program Managers. Individual must be able to attain and maintain a
valid US Government security clearance to be retained in the
position.Duties & Responsibilities+ Helps support the following
Unified Communications (UC) service applications and equipment
using the Information Technology Infrastructure (ITIL) processes:
utilize existing tools to generate the measures as defined by UC
voice services for all Convergence related components, Cisco Prime
Collaborations & Assurance+ Proficiencies using Voice (CUCM, Phones
(Desk/Softphone), SME, UCCX, SBC), VoiceMail (Unity, ViewMail),
Infrastructure (Cisco UCS Chassis/Blades, Net App Controllers,
Infortel, SME,UCCX, SBC, Open AM software, FTP software (TECTIA),
SIP service / PSTN, Prime Collaboration Assurance (PCA), IP to
Analog VG), Collaboration (CWMS, Jabber), Emergency Services (CER,
Redsky) + Deploys network connectivity, measures, monitors and
maintains connectivity for telecommunication services and devices,
including but not limited to voice, video, cellular and various
collaborative services for IRS users and business program managing
partners+ Responds to tickets as assigned via the Knowledge,
Incident/Problem, Service and Asset Management (KISAM) system+
Problem recognition, fault detection and resolution for major
functions such as: WAN, LAN, ETEL, LSA/LP and TFCC Call Center/IP
Transport + Performs trending, base lining, and reporting for UNS
network data and voice services and support overall Network
performance to include telecommunications services and coordination
with other IRS troubleshooting entities Coordinate with support
personnel throughout the IT organization guided by the network
Service Level Agreements (SLAs) with internal and external
organizations+ Provides network monitoring, administration,
operation, maintenance, documentation, troubleshooting and other
operational services to support the network infrastructure+
Maintains network hardware such as routers, switches, load
balancers and firewalls needed to support initial project
deployments and upgrades within the data centers.+ Designs and
manages the implementation of secure data communications
connectivity between non-IRS entities (e.g., large commercial banks
for money transfers, or federal, state and local governments to
provide or gather information) and the IRS computing
facilities/infrastructure+ Develops Local and Metropolitan Area
Network (LAN and MAN, respectively) diagrams and drawings according
to IT and business customer requirements and specifications. +
Ensures the continuity of IRS operations by providing voice and
data communications, infrastructure and equipment in the event of
critical outages or disasters+ Plans and manages the Voice Over
Internet Protocol (VoIP) service+ Provides project management
services for new system/functionality that require design,
planning, management, coordination and regulatory support+ Plans
and implements upgrades, expansions and changes to the Automatic
Call Distribution (ACD) system, peripheral equipment, network
announcements, automatic dialing system, and software licenses used
within the contact center environment + Provides day-to-day
operational support, including maintenance, monitoring and
training, for the telecommunications services used within the
contact center environment+ Provides domestic and international IP
data communications connectivity to authorized IRS facilities
across the US, the US territories, and at select US embassies via
the State Department's network This job description in no way
states or implies that these are the only duties to be performed by
this employee. He or she will be required to follow any other
instructions and to perform any other duties requested by his or
her supervisorEducation & Experience Requirements+ High school
degree or equivalent + Minimum of 3-6 years' experience in
Networking/Telecommunications experience+ Possess or able to obtain
a Cisco CCNA and/or CCVP (i.e. CCNP Voice) certification etc.+
Ability to obtain IRS public trust, LAN accounts and badges+
Deploying Unified Communications EnterpriseSkill & Certification
Requirements+ Proficient with VM (ESXi v6 environment), Informast,
ISI Infortel, CISCO Emergency Responder (CER), Cisco Unified
Presence Server (CUP), Softphones (Jabber), RedSky, ViewMail, WebEx
(CWMS), SME, Attendance Console, OpenAM, Enterprise License Manager
(ELM), Net Apps, Lightweight Directory Service (LDS), TFTP, and
Secure File Transfer Protocol (SFTP)+ Cisco CCNA and/or CCVP (i.e.
CCNP Voice) certification+ UC enterprises, Treasury/IRS network
infrastructure+ Service Level Management + Knowledge Management +
Incident and Problem Management + Deploying Unified Communications
Enterprise+ Off hour/off shift work expected (evenings, nights,
weekends, holidays)+ Extensive Travel (25% - 100%) may be required+
Other administrative or technical assignments as directed by TEIS
Transition Team+ Microsoft Office products+ Must have ability to
effectively communicate with management and peer+ Ability to
troubleshoot network incidences and provide a resolution report +
Ability to interact with all team members in a mentoring role, this
includes assistance in troubleshooting, and + Must possess
excellent written and verbal communication skills+ Position
requires sitting, for long periods of time. (Sedentary Work)+ Most
duties require extended use of a keyboard and computer monitor+
Extended Telephone Use+ May require lifting of 20-50 lbs+ LCI is an
Equal Opportunity Employer Veteran/DisabledLeader Communications is
an Affirmative Action and Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, or protected veteran status and will not be
discriminated against on the basis of disability. If you'd like to
view a copy of the company's affirmative action plan or policy
statement, please email hr@lcibest.com
Keywords: Leader Communications Inc., Ogden , Computer Network Support Specialist, IT / Software / Systems , Ogden, Utah
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