Technical Account Manager

Company: ShopperApproved.com
Location: Ogden
Posted on: March 19, 2023

Job Description:

About the CompanyShopper Approved, a two-time Inc. 500 award winner and Utah Top 100 company, is a preferred Google review partner that helps e-commerce businesses collect seller and product reviews. We provide the tools necessary to receive valuable feedback by way of review collection from actual verified customers. These reviews are syndicated to Google, Yahoo, and Bing to help our clients with their online reputation by displaying reviews and ratings across the web in multiple locations including shopping ads and campaigns. We are a client-focused, casual, yet fast-paced office environment.About the RoleWe are seeking a Technical Account Manager to provide expert-level support to clients on a wide range of product-related issues, including installation, configuration, resources, and day-to-day inquiries. As the face of Shopper Approved, you will play an integral role in our company by communicating with clients directly.In addition to working with clients, you will collaborate closely with our software engineering team to troubleshoot client issues, report feedback and bugs, and ensure smooth product operations for both clients and the support team. The ideal candidate will possess strong empathy for clients, excellent troubleshooting skills, and a desire to learn and expand their knowledge.ResponsibilitiesUse your natural curiosity to dig deeper and troubleshoot problemsBe an expert in all things Shopper ApprovedInteract daily with clients via chat, email, phone or scheduled Zoom callsEducate clients on our features to ensure they are utilizing our service to its fullestEnhance internal processes to optimize customer support efficiencyContribute to support team projects and initiativesUtilize Excel to analyze dataCollaborate with the software team by reporting bugs to create a better productBe a customer advocate: Champion and represent customers' internallyRequirementsProven experience as a Technical Account Manager or similar roleProgramming experience with HTML, CSS, and JavaScriptProficient in ExcelAbility to work independently and as part of a teamExceptional organization, time management, and prioritization skillsExcellent communication and active listening skillsPrompt, creative and curious when it comes to client needsAbility to troubleshoot and consider multiple ideasPortray Shopper Approved in a professional mannerHigh integrity, dependable and committedAbility to explain technical concepts clearly to all audiencesComfortable managing multiple client accountsNice to HaveExperience working in a SaaS support environmentFamiliarity with customer and project management tools (Trello, Intercom, Hive)Experience or interest in creating Zapier automationsEnthusiastic about enhancing internal processesSalaryNegotiated upon experienceBenefits15 days of PTO, which increases to 20 days after 3 years10 additional paid holidaysNice Primary Health Care for your entire family (includes unlimited virtual and in-home visits, and 550+ free prescription medications)$500/month health insurance allotment that you can either keep or use towards any additional health care provider of your choiceUp to 4% 401-K matching starting day one$50/month life insurance stipendGym membership to EoS FitnessGreat company culture, great peopleTeam networking and social eventsIndoor Golf Simulator, Pool Table, Ping Pong, Darts and FoosballFully stocked kitchen, great office, and fun environment

Keywords: ShopperApproved.com, Ogden , Technical Account Manager, IT / Software / Systems , Ogden, Utah