Voice/Telephony Engineer

Company: INSPYR Solutions
Location: Ogden
Posted on: September 12, 2023

Job Description:

Title: Voice/Telephony EngineerLocation: Ogden, UT (84403) or Houston, TX (77079)Duration: Contract-to-HireWork Requirements: US Citizen, GC Holders or Authorized to Work in the US. 3rd party candidates represented by sub-vendors will not be considered.Qualified candidate should send their resume (Word format) to Nate Ackerman at nackerman@inspyrsolutions.com.Summary:We are seeking a highly skilled VOIP/Telephony Specialist who thrives on designing, implementing, and managing cutting-edge telephony solutions. With your expertise, you'll play a pivotal role in shaping seamless communication experiences across our 170+ branches throughout the United States. Required Technical Skills: VOIP Systems Expertise: MUST HAVE At least 3 years of hands-on experience in planning, designing, implementing, maintaining, and supporting VOIP (Voice over IP) phone systems. Proficiency in setting up and configuring VOIP hardware and software components. Microsoft Teams Phones: Preferred 3+ years of experience with Microsoft Teams Phones, indicating familiarity with integrating Microsoft Teams-based telephony solutions. Phone Line Porting: Demonstrated experience with porting phone lines, transferring phone numbers from one carrier to another while ensuring seamless continuity of service. User Management: Ability to manage users within VOIP systems, including provisioning new users, setting up user profiles, and ensuring proper access controls. Call Flow Management: Proficiency in designing and managing call flows, which includes configuring call routing, auto-attendants, call queues, and other routing scenarios. Process Documentation: Experience in documenting telephony processes, including standard operating procedures for system maintenance, user management, and call flow adjustments. Effective Communication: Strong communication skills to interact with branches across the United States (170+) to understand location-specific telephony needs, facilitate migration, consolidation, and implementation of phone systems that align with organizational requirements. Preferred Technical Skills: Proficiency in utilizing Five9 call center software to manage inbound and outbound calls, monitor agent performance, and optimize call routing for maximum efficiency. Daily Responsibilities: Telecommunications Platforms: Build, manage, and maintain multiple telecommunications platforms, overseeing the programming and design of call flows, auto-attendants, campaigns, and Interactive Voice Response (IVR) scripts. Application Planning and Support: Plan, design, implement, and provide support for telephony applications. This includes offering user training and preparing documentation for both current and future telephony solutions. Vendor Collaboration: Work closely with third-party vendors, including carriers and service providers, to manage telecommunication services. This involves handling tasks such as executing port requests and managing vendor accounts. Reporting: Take responsibility for creating, managing, and maintaining reports generated from telephony applications. These reports could provide insights into call statistics, performance metrics, and system utilization. Helpdesk Support: Address incoming helpdesk tickets related to telephony or other communication pathways. Troubleshoot issues, provide solutions, and ensure swift resolution to minimize disruptions. Our benefits package includes: Comprehensive medical benefits Competitive pay, 401(k) Retirement plan and much more!About INSPYR Solutions:As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Keywords: INSPYR Solutions, Ogden , Voice/Telephony Engineer, IT / Software / Systems , Ogden, Utah