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Remedy ITSM Application Administrator with Security Clearance

Company: Computer World Services Corp
Location: Ogden
Posted on: March 25, 2020

Job Description:

Job Description Leads the research, analysis and modification of programming systems including encoding, testing, debugging, and installing to support an organization's Remedy ITSM application systems. Gathers and determines requirements needed from other departments and develops the solution to achieve business objectives. Requires a bachelor's degree or equivalent experience. Typically reports to a manager or head of a unit/department. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Works autonomously. May provide a leadership role for the work group through knowledge in the area of specialization. Key Tasks and Responsibilities As part of a team, support SID Enterprise Processing Center-IT Service Management (EPC-ITSM) Application Management and Sustainment by being the subject matter expert to manage the version, application, design, implementation, systems analysis, software maintenance, and centralized operational support services. Install, configure, upgrade, customize, and maintain the BMC Remedy EPC-ITSM application, to include the ITIL-based processes for incident, problem, change, release, configuration, asset, service level, availability, and capacity management.--- Install and configure all patches and updates as published by the software provider and DISA CYBER.--- Follow the DISA change management process to document all changes to the ITSM application.--- Update application functionality and process flow for service requests approved in process owner Change Advisory Board (CAB) and vetted through the change management process.--- Assist DISA personnel with the operation, maintenance, and troubleshooting of Remedy ITSM to include all databases and external application interfaces used to transfer data to and from Remedy ITSM.--- Implement, configure, update auto ticket generation and provide all security controls for ITSM servers including STIGs, IAVMs, SCAP scanning and all security aspects dictated under Risk Management Framework. --- Assist DISA personnel with system administration, operating system and security patches, and bug fixes. Implement fixes and suggest alternatives for deficiencies for the security posture of Remedy ITSM systems.--- Provide training plans and conduct training to DISA and mission partner personnel on the usage and administration of Remedy ITSM to ensure that the operational usage and administration of Remedy ITSM are understood and to ensure standardized usage concepts and procedures are followed.--- Provide local administration training as well as, demonstrate and assist Remedy ITSM administrators with creating and using queries; formatting and customizing reports; reading and interpreting application workflow and making minor modifications; and creating and modifying screens and menus. Job Requirements Education & Experience Bachelors 10+ years' experience providing application administration in an enterprise environment--- experience in Remedy ITSM and TOMCAT Certifications Appropriate DoD 8570 IAT/IAM Level certification (Security+ CE), and a administration certification is preferred. Security Clearance NIPRNet Access - Secret IT-I Requires Final (Interim is acceptable to start) DoD Security Clearance level of Secret Note, all positons are identified as DoD 8570 IT-1 (privileged level systems access), which requires a favorably adjudicated Tier 5 investigation (formerly known as a Single Scope Background Investigation (SSBI)). Travel requirement is not expected.--- Shift Schedule: Days: Monday-Friday Dayshift EOE AA M/F/Vet/Disability EEO is the Law: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Keywords: Computer World Services Corp, Ogden , Remedy ITSM Application Administrator with Security Clearance, Other , Ogden, Utah

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