Member Experience Associate
Company: AAA Northern California, Nevada & Utah
Location: Ogden
Posted on: February 20, 2021
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Job Description:
We call our club''s vision, mission, values, and supporting
pillars ''Our House'' because they are the foundation for all that
we do. We''re working to transform AAA for the next century with a
mission to create Members for life by unleashing the innovative
spirit of our Team Members. At AAA, our Team Members strive to
deliver amazing service and help our Members outsmart life''s
roadblocks. We believe everything you do outside of work adds to
who you are at work. We''re working to transform AAA for the next
century with a mission to create Members for life by unleashing the
innovative spirit of our Team Members. Why Work For Us?* Great Pay
- Paid training and competitive hourly base + incentives.* Benefits
- Medical, Dental, Vision, wellness program and more!* 401k
Matching - $1 for $1 company match up to 6% of pay.* Paid Time Off
- Team Members accrue paid time off monthly with an additional 24
hours per year earmarked for volunteer activities. * Collaborative
Environment - AAA will value your contribution to providing
exceptional service to our members.Summary:The Member Experience
Associate acts in a service and sales capacity, responsible for
providing caring, outstanding Member service with heart while
actively promoting cross sales referrals, sales and branch
promotions.Essential Functions* Performs routine sales, service and
operational functions for AAA Members including; DMV, cashiering,
auto travel, notary and insurance sales support, with expectations
for maintaining required standards, policies and procedures.*
Understands and actively promotes products and services to achieve
individual goals in support of meeting organization goals and
objectives.* Overcomes obstacles that create barriers to Team
Member or branch efforts and identifies process improvement
opportunities and proposes solutions.* Acts as an agent for change
while promoting AAA''s guiding principles and core
values.Knowledge/Skills/Abilities* Demonstrates sales and service
skills. Able to effectively interact, face-to-face, with new,
prospective and existing Members.* Accuracy and comfort handling
money, making change, balancing cash drawer.* Good computer skills,
proficient in both reading and basic arithmetic.* Good written and
verbal communication skills in person and over the phone.* Ability
to multitask in response to requests, requirements and Member/Team
Member expectations. Ability to accept feedback and correct course
as necessary.Education & Experience / Licenses & Certification*
High school diploma or GED required.* Two years sales or customer
service experience.* Experience working with sales and service
standards and goals.* Current & valid Driver''s License with clean
history may be required.* Bonding and fingerprinting may be
required.* P&C Licensing may be required.Work
Environment/Physical Requirements* Works in a variety of office
environments where standing, walking or sitting at a desk, table or
computer workstation may be required for extended periods of time.
* May travel by car, plane or other form of transportation to
attend business meetings or conferences. * May be required to work
in one or more locations in a defined service area. Approximately
50-80 percent of the time spent on the job involves the use of a
personal computer.#MEAby Jobble
Keywords: AAA Northern California, Nevada & Utah, Ogden , Member Experience Associate, Other , Ogden, Utah
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