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Desktop Support Specialist

Company: AVID Technical Resources
Location: Ogden
Posted on: February 24, 2021

Job Description:

Responsibilities:

  • Under general supervision, follows established company policies and procedures and applies acquired job skills to answer, evaluate, and prioritize support or assistance requests in the Help Desk tracking system.
  • Maintain the Help Desk system with all required information such as: hardware, software, users, issues, resolutions, and monthly system reports.
  • Collect information about user problems and effectively diagnose and resolve technology related problems and issues.
  • Communicate with user expected or found issues, time to resolution and proactively trains users, when possible, how to avoid future similar trouble issues.
  • Communicate with IT vendors to request service for defective products or returns / replacements.
  • Listen to customers' needs for new services and provides recommended solutions as well as quotes for purchases to be routed through the proper purchasing systems.
  • Install, remove, and relocate personal computers, software and peripheral equipment as needed to meet specific application requirements and leased equipment installation.
  • Responsible for proper hardware and software configuration to comply with IT policies and regulatory requirements.
  • Able to document basic steps and procedures for software, hardware, and technology use in daily work.
  • Help develop and setup IT training classes on-site and or recommend external contracted training where required.
  • Support phone system and Cell phone requirements and services.
  • Help find and develop cost reduction programs in IT areas such as printing services.
  • Escalate issues to supervisor for resolution, as deemed necessary.
  • Assist with various projects as assigned by direct supervisor.
  • Other duties as assigned. Qualifications:
    • 1 - 2 years' related experience.
    • Interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Ability to write reports, business correspondence and procedure manuals.
    • Ability to effectively present information and respond to questions from individuals, groups of managers, users, customers, and the public.
    • Able to do basic math.
    • Able to solve practical problems and deal with a variety of complex issues that may arise.
    • Advanced computer knowledge in mainstream hardware and software systems.
    • Able to support and work in a fast passed team environment.
    • High School Diploma

Keywords: AVID Technical Resources, Ogden , Desktop Support Specialist, Other , Ogden, Utah

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