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Senior Customer Service Agent

Company: Safe Streets USA
Location: Rexburg
Posted on: May 3, 2021

Job Description:

$10 - $13 an hour

Extra compensation for Spanish speakers

General Description:

The Customer Experience Representative plays an essential role as the liaison between the company and its subscribers. The individual in this position must possess a great deal of tact and empathy as well as excellent understanding and enthusiasm for the goals and directives of SafeStreets. This position requires excellent people skills and a dedication to providing excellent service.

Essential Functions:

  • Assist sales representatives in creating customer profile and qualifying new customers in CRM.
  • Handle telephone calls from sales representatives to complete Welcome Call Script with customer.
  • Handle telephone calls from SSPs to complete Post-Install Script with customer and verify equipment and inventory.
  • Handle telephone calls from customers to address questions that may include billing, contracts, service, and scheduling.
  • Ensures customer inquiries are resolved in a timely and accurate manner while adhering to Safe Street's established procedures and controls.
  • Determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
  • Responsible for customer information updates in Sales Force. These may include but are not limited to; address and phone number updates and pass code changes.
  • Addresses complaints concerning customer billing, services rendered, equipment and contracts.
  • Determines when escalated situations must be communicated to management and assists in this communication.
  • Responsible for the occasional solicitation of equipment recommendation and upgrades to customers.
  • All other duties as assigned.

Qualifications:

  • Excellent communication skills both verbal and written
  • Demonstrated multi-tasking and problem-solving skills.
  • Must have a positive "can do" attitude and contribute to a positive work environment.
  • A minimum of one to two years of Customer Service-related experience.

Additional Requirements:

  • Strong analytical ability required to effectively communicate with all levels of employees, management, and customers
  • Attention to detail
  • Must have a positive "can do" attitude and contribute to a positive work environment.
  • High School Diploma
  • A minimum of one to two years of Customer Service-related experience

Keywords: Safe Streets USA, Ogden , Senior Customer Service Agent, Other , Rexburg, Utah

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