Balance Carried Forward Specialists-Rexburg

Company: Conservice
Location: Rexburg
Posted on: May 3, 2021

Job Description:

This position is available for in-office work only.

Description:

If you're looking for a chance to use your ability to problem solve in a professional environment, then this is the job for you! Balance Carried Forward (BCF) Specialists research past due balances and transfers to determine why accounts are delinquent. You are also responsible to resolve these issues and ensure client accounts are current and in good standing. As you solve these problems quickly, you will help prevent costly late fees. Come be part of a unified team dedicated to quickly resolving client issues and developing career paths.

Responsibilities:

• Coordinate with utility providers to ensure client accounts are current
• Resolve outstanding balances
• Find errors in misapplied payments
• Document errors and causes of previous balances in Conservice database

Skills and Abilities:

• Clear and professional written and verbal communication
• Composed and positive during difficult conversations
• Self-motivated to find the "why" behind the problem
• You're committed to quickly learn and adapt to new computer software.
• Manage time and prioritize workload to meet goals and deadlines
• Willing to learn and adapt to new processes
• Attention to detail

Details:

• Phone use:
  • High (up to 50% of the workday)
  • outbound with utility providers
• Shift:
  • 8am 5pm M-F
• Preferred Education:
  • High School Diploma OR Equivalent
• Pay:
  • $11.00/hour

Keywords: Conservice, Ogden , Balance Carried Forward Specialists-Rexburg, Other , Rexburg, Utah