Customer Service Specialist

Company: SnapAV
Location: Evanston
Posted on: May 3, 2021

Job Description:

OverviewSnapAV is a leading manufacturer and distributor of audio, video, surveillance, power, and wiring equipment for residential and commercial A/V integrators. We believe that lifes better when everything works together. And the same can be said about the collaborative work we do. Join our award-winning team in our continuous quest to deliver the most brilliant, personalized smart home experiences to people around the world.The Sales Support Specialist will report to the Sales Support Manager to provide world class email and phone support to our network of dealers. This role requires someone who is self-motivated, service-oriented, organized, and detail oriented. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Sales Support Specialist will provide excellent customer support and follow up.ResponsibilitiesSpecific Responsibilities Provide world class customer service via telephone and email, Provide assistance with placing orders and returns Conduct issue investigation/resolution when needed Assistance with online platform issues. Daily/weekly filing and lead processing Special projects as assigned by manager Communicate and collaborate with internal departments Ability to correctly input customer dataQualificationsRequired Qualifications High School diploma or equivalent Excellent written and verbal communication skills 1+ Years customer service experience Must be able to work 9am to 6pm Must be willing to commute to Draper headquarters once a monthPreferred Qualifications Experience with SAP and Salesforce preferred Experience in the Consumer Electronics industry preferred#LI-LK1#LI-LK1

Keywords: SnapAV, Ogden , Customer Service Specialist, Other , Evanston, Utah