Design Strategist in Washington, DC | Careers at Remote - District of Columbia

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a financial services company that leverages its digital platform to provide responsible consumer credit to hardworking people. Using A.I.-driven models that are built on 15 years of proprietary customer insights and billions of unique data points, Oportun has extended more than 4 million loans and over $10 billion in affordable credit, providing its customers with alternatives to payday and auto title loans. In recognition of its responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

OPORTUN'S IMPACT

Oportun is able to provide affordable and responsible loans to traditionally unserved consumers, and score 100%of its loan applicants. Since its first loan in 2006, Oportun has saved its customers more than $1.8 billion in interest and fees when compared to other options typically available to people with little or no credit history. By reporting repayment performance to the major credit bureaus, the company has also helped more than 890,000 people begin to establish a credit history.

OVERVIEW:

Design@Oportun is dedicated to the cultivation, delivery, and thoughtful reflection on the systems, mechanisms, languages, and assets that our customers (internal and external) interact with on a daily basis. That seems like a lot, right? The brass tacks of our design philosophy are quite simple: we succeed in our obsession for our customers, their unique needs, their present challenges, and their future goals. We model and teach empathy, we sweat the details, and we deliver experiences that encourage beneficial (and delightful!) outcomes.

Basic Qualifications

• Bachelor's Degree or equivalent experience
• 4+ years of experience with human-centered design
• 4+ years of experience with design thinking tools and methods
• 4+ years of experience in Design Strategy or User Experience (UX) design

Preferred Qualifications

• Master's Degree (Business, Design, Human Computer Interaction)
• 4+ years of experience with a financial services company
• Background in human factors, psychology, and behavioral discipline
• Spanish speaking/bi-lingual skills

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WHAT WE'RE LOOKING FOR IN AN IDEAL CANDIDATE

• Lead end-to-end design strategy projects that include planning, discovery, synthesis, ideation, design, and testing of new product and services.
• Demonstrated experience with a wide variety of design research methods (including qualitative, and quantitative). Tailors those research methods and applies the most effective combination for product/service and design recommendations.
• Develop persuasive customer centric analyses focused on current and future target user needs
• Develop and maintain design artifacts in support of communicating user research (i.e., Persona's, Journey Maps, and Service Blueprints)
• Leverage analytics, market research and qualitative research to illuminate holistic customer needs
• Stay on top of and incorporate latest competitive and technological trends into design recommendations
• Apply knowledge of design best practices, design systems, and optimized process flows in support of concept development
• Evaluate and edit digital product content and copy to develop intuitive experiences. This includes interaction flows, terminologies, taxonomies and other content across products and channels.

YOU'RE A GOOD FIT IF YOU

• Prefer ambiguous problem spaces in pursuit of clarity and concrete outcomes
• Enjoy collaborating with multi-disciplinary teams to develop rich understanding of human needs
• Use design to communicate complex concepts simply and always strive to make things tangible, whether they're conversations, frameworks, or ideas
• Are proficient working with design tools like Figma, Mural and the Usertesting.com