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Patient Experience Specialist

Company: Medly
Location: Ogden
Posted on: January 11, 2022

Job Description:

We're Medly, a human-centered digital pharmacy that prioritizes patient well-being. Our mission is to deliver prescriptions to patients at prices they can afford - regardless of income, lifestyle, language or diagnosis.
We are hiring Patient Experience Specialist* professionals with a passion for helping others to join our telephone-based customer experience hub. Under the leadership of our customer experience manager, youll assist patients across multiple markets in scheduling their medication deliveries while also being energetic and engaged in answering patient questions and solving challenges a patient may be facing.
This position will be based in our Patient Experience Center located in Ogden, UT.
What youll do:

  • Manage and support patient correspondence on a daily basis through in-bound phone calls/text/chat/email features and in addition makes outbound calls to prescribers and patients as needed.
  • Schedule medication deliveries to patient homes and offices
  • Problem solve roadblocks to patient satisfaction
  • Leave patients feeling delighted

  • What youll gain:
    • Competitive compensation and benefits
    • Unlimited room for growth and development
    • The ability to make a noticeable impact and improve lives

    • What youll need:
      • 1 or more years of customer service experience (call-center preferred)
      • Medical billing and patient services background preferred
      • Great communication skills
      • Computer literacy
      • Integrity
      • A great attitude!

Keywords: Medly, Ogden , Patient Experience Specialist, Other , Ogden, Utah

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