Customer Service Representative/Dispatcher

Company: CRH Americas Materials
Location: Ogden
Posted on: March 14, 2020

Job Description:

Job ID:? 188886

Staker Parson Companies, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees. ?We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services. ?We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength. ??

Position Title:

Customer Service Rep

Pipeline Level:

Reports To:

FLSA Status:

Non-Exempt

Direct Reports:

Department/Division:

Prepared Date:

1/13/16

Last Revised Date:

1/13/16

Position Overview

This is a skilled position involving the support of operations personnel in safely providing materials.

Key Responsibilities (Essential Duties and Functions)

--- Take aggregate material orders.
--- Ticket trucks hauling material.
--- Enter data in to various database programs including Excel.
--- Answer telephone.
--- Any other duties as specified per supervisor.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education/Experience

--- High school diploma or general education degree (GED) required or equivalent combination of education and experience.??Work Requirements
--- 1-2 years related field experience is preferred.Knowledge/Skill Requirements
--- Proficient in Microsoft Office, Excel, Word and Outlook.
--- Ability to operate office equipment, including but not limited to: computers, copiers, 10-key adding machine, printers, fax machines and scanners.
--- Ability to get along well with a diverse staff of employees.
--- Ability to thrive in a fast-paced and ever-changing environment.
--- Ability to fluently speak and write the English language.
--- Ability to work independently without constant supervision.
--- Ability to read and comprehend simple instructions, short correspondence, and memos.? Ability to write correspondence.? Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
--- Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals.? Ability to compute rate, ration, percent, land to draw and interpret bar graphs.
--- Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
--- To perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software.Key Competencies

--- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
--- Teamwork - Contributes to building a positive team spirit.
--- Judgment - Exhibits sound and accurate judgment.
--- Planning/Organizing - Uses time efficiently.
--- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions.
--- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
--- Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
--- Attendance/Punctuality - Is consistently at work and on time.
--- Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.
--- Initiative - Asks for and offers help when needed.
--- Innovation - Generates suggestions for improving work.
--- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear.? The employee is frequently required to sit, climb, and use hands to finger, handle, or feel.? The employee is frequently required to stand, walk, crawl, kneel, bend, and reach with hands and arms above their shoulders.? The employee must occasionally lift and/or move from 10 to 100 lbs.? Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

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Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.? Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Office Setting

The statements included in this job description are not intended to be all-inclusive.? They represent typical elements and criteria necessary to successfully perform the job.? Other duties may be assigned as required.? Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Americas Offers You

--- A culture that values opportunity for growth, development and internal promotion
--- Highly competitive base pay
--- Comprehensive medical, dental and disability benefits programs
--- Group retirement savings program
--- Health and wellness programs

About CRH Americas

CRH Americas?has a long and proud heritage as one of North America?s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

CRH Americas is a great place to grow! If you?re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!

Staker Parson Companies is an Affirmative Action and Equal Opportunity Employer.

?EOE/Vet/Disability--If you want to know more, please click on this?link.?

Keywords: CRH Americas Materials, Ogden , Customer Service Representative/Dispatcher, Professions , Ogden, Utah