OgdenRecruiter Since 2001
the smart solution for Ogden jobs

Customer Service Consultant- Benefits Start Day 1

Company: Wayfair
Location: Ogden
Posted on: May 20, 2020

Job Description:

Customer Service Consultant

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

What You'll Do


  • Troubleshoot and resolve customer service inquiries while building a relationship with the customer
  • Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
  • Exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies
  • Demonstrate conflict management skills and maintain professional composure

    What You'll Need


    • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
    • Excellent communication and relationship building skills
    • Passion for helping others
    • A successful track record working in a high-volume environment
    • Regular and reliable attendance
    • Bachelors Degree or equivalent customer-facing work experience

      About Us

      Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking.

      No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

      #rxcustomerserviceApply Now

Keywords: Wayfair, Ogden , Customer Service Consultant- Benefits Start Day 1, Professions , Ogden, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Senior Service Desk Technician
Description: We're looking for aSenior Service Desk Technician Salt Lake City, UT - PipelineCornerstone OnDemand CSOD is at a critically important juncture in the company's lifecycle. As the world's largest people (more...)
Company: Cornerstone onDemand
Location: Salt Lake City
Posted on: 05/29/2020

Dart Transit Company: Truck driver CDL a lease purchase
Description: Job Description Even in times like these, we have the freight to keep you moving. At Dart, we're doing our part to deliver essential products on time and keep our country moving. Join our team and you'll (more...)
Company: Dart Transit Company
Location: Salt Lake City
Posted on: 05/29/2020

Dedicated Flatbed Driver
Description: ul br br li Minimum of one year of OTR or Regional Class A CDL experience br br li Must have driven commercially 6 months within the last 24 months. br br li No more than 4 moving (more...)
Company: Koch Trucking
Location: Salt Lake City
Posted on: 05/29/2020


Class A CDL - Team Truck Driver
Description: Essential work can't stop - we are hiring heroes today br br Earn up to 0.55 per mile starting pay as a Team truck driver in Schneider's Van Truckload Division - among the highest compensated in (more...)
Company: Schneider
Location: Salt Lake City
Posted on: 05/29/2020

Fidelity Investments: Workplace planning consultant 1 salt lake city ut
Description: Job Description: This role requires the Series 7 License in order to be considered. If you do not have a Series 7, please search for Workplace Planning Associate or Customer Relationship Advocate positions (more...)
Company: Fidelity Investments
Location: Salt Lake City
Posted on: 05/29/2020

New Pay Increase! Truck Driver Teams OTR Class A Drivers
Description: br br SOAR TRANSPORTATION GROUP TEAM FLEET TEAM DRIVERS MAKE 144,000 per year to the truck to START 72,000- 75,000 per year BASE PAY per driver PLUS New Sign on Bonus At Soar Transportation (more...)
Company: Soar Transportation Group
Location: Spanish Fork
Posted on: 05/29/2020

Fidelity Investments: Workplace planning consultant 1 - salt lake city, ut
Description: Job Description: This role requires the Series 7 License in order to be considered.-- If you do not have a Series 7, please search for Workplace Planning Associate or Customer Relationship Advocate positions (more...)
Company: Fidelity Investments
Location: Salt Lake City
Posted on: 05/29/2020

CDL A Local Truck Driver - Dedicated Shuttle
Description: Join the Cowan Family as a dedicated local shuttle driver out of Salt Lake City, UT. Our drivers on this account make between 40,000 - 45,000 per year. You'll enjoy our newly increased pay packages (more...)
Company: Cowan Systems
Location: Park City
Posted on: 05/29/2020

IAM Business Analyst
Description: Hi Greetings Hope you are going great. Please find the requirement mentioned below and let me know your interest. Position IAM Business Analyst Locations Salt lake city, UT Duration 12 months Technical (more...)
Company: SR Partners LLC
Location: Salt Lake City
Posted on: 05/29/2020

Fidelity Investments is looking for Fidelity Investments Workplace Planning Consultant 1
Description: Fidelity Investments Workplace Planning Consultant 1 - Fidelity InvestmentsJob Description: This role requires the Series 7 License in order to be considered. If you do not have a Series 7, please search (more...)
Company: Fidelity Investments
Location: Salt Lake City
Posted on: 05/29/2020

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Ogden RSS job feeds