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Pc Technician 2

Company: Abbtech Professional Resources
Location: Ogden
Posted on: November 22, 2021

Job Description:

Deployment ServicesDeskside Technicians are expected to provide on-site support for the delivery and installation of new equipment, and prompt and professional resolution to end user issues involving IT equipment and software. The technicians will trouble-shoot incidents and collaborate with other IT service providers as needed to insure resolution. Technicians will provide the required level of support, using ---remote tools--- when possible.-- In order to support the deployment of replacement workstationsTechnicians will:

  • Perform receipt and asset control activities for the systems to be deployed.
  • Execute the pre-capture checklist to assure the success of the Altiris Deployment Solution Capture activity.
  • Initiate execution of Altiris Deployment Solution against target and replacement workstations.
  • Perform loading of above-baseline software and perform quality control steps to ensure the systems have the required configuration and software.
  • Set up replacement workstation at user location.
  • Test and confirm customer satisfaction.
  • Correction of discrepancies identified, and root cause analysis to prevent future discrepancies.
  • Remove and execute asset control procedures to excess the refreshed target system. SCOPE
  • Setup, deploy and assure the quality of desktop and laptop workstations and attached equipment to IRS end users and support the deployment of new workstations.
  • Distribute peripheral equipment and associate supply items such as printers, toner, etc. Task Order AdministrationProvide a weekly Status Report to Project Manager and Contracting Officer---s Representative (COR) which will contain:--
    • summary and status of work performed for the time frame of the report
    • Number and type of activities performed
    • Number and status of reports produced
    • Summary of analysis performed
    • Barriers encountered and mitigations to those barriers
    • Problems or constraints for completing any of the requirements;
    • Status of open items from previous report(s) Job Requirements:ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

Keywords: Abbtech Professional Resources, Ogden , Pc Technician 2, Professions , Ogden, Utah

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