Customer Service Representative - Bilingual (English/Spanish)

Company: Transportation Alliance Bank Inc.
Location: Ogden
Posted on: April 8, 2021

Job Description:

As a Customer Experience Representative, you are responsible for providing an extraordinary experience through all avenues of communication including phone, email and chat. As a Customer Experience Professional, you are expected seek solutions that provide the optimal outcome for both the customer and TAB Bank. A Customer Experience Professional is empowered to work with management to identify deficiencies in products, services, or bank systems. Essential Duties and Responsibilities: Build lasting relationships with all TAB Bank clients by providing an extraordinary experience.Handle all omnichannel communications both inbound and outbound including phone, email, chat, and social.Responsible for handling routine to complex needs of customers regarding their relationship with TAB Bank.Answer Inquiries, resolve problems, promote products and enhance customer knowledge.Obtain knowledge and understanding of all banking departments and products to provide customers with highest quality of service possible.Adhere to and meet call evaluation requirements and expectations.Advance through certification levels in an outlined timeline.Adhere to bank policies and procedures.Own the customers experience.Other bank projects and duties as assigned. Education and Experience Requirements: High school diploma or equivalent required.Some college preferred, but not required.6 months minimum of customer service experience required; a combination of experience, education,skills, and community involvement may be taken into consideration to meet qualification requirements.Some banking experience preferred, not required. Knowledge, Skills, and Abilities Requirements: Candidate must be dependable, detail-oriented, observant, and thorough.Candidate must have strong interpersonal (verbal and written) communication skills.Basic computer skills including the ability to navigate multiple windows and applications and utilize all tools available to find information.Higher compensation may be available for bi-lingual representatives. TAB Bank Offers: Onsite GymTuition ReimbursementPaid HolidaysGym ReimbursementCollege Scholarships for Employees and Families401(k)Paid Time Off (PTO)Employee Assistance Program (EAP)I Made the GradeHoliday Club ProgramMedical, Dental, Vision, Life and AD, Voluntary Disability, Flex Spending & Dependent Care TAB Bank will not sponsor applicants for work visas. ExperienceRequired Fluent in Spanish and English

Keywords: Transportation Alliance Bank Inc., Ogden , Customer Service Representative - Bilingual (English/Spanish), Sales , Ogden, Utah