Contact Center Agent
Company: America First Credit Union
Posted on: November 22, 2021
Schedule: Mon - Sat Flex Overview:Responsible for handling
member service calls in a prompt and courteous manner. Resolves
member questions and problems regarding account statements, loans,
payments, transfers, interest rates, investment certificates and
new accounts. Performs limited research functions as needed.
Cross-sells Credit Union services and supports all functions within
the Call Center Department.Responsibilities:1. Assumes
responsibility for the effective and professional performance of
member service functions.a. Receives member telephone questions and
concerns in a professional manner. Researches and resolves concerns
promptly and professionally.b. Provides information to members on
accounts, payments, interest rates, blue book estimates, loan
options, savings investment programs, mortgage payments, stop
payments, and credit bureau ratings, etc.c. Provides courtesy
rebates requested by Branches or members, within limits.2. Assumes
responsibility for establishing and maintaining effective,
professional business relations with members.a. Receives member
calls, questions, and complaints. Resolves member requests and
questions promptly and courteously.b. Keeps members informed of
Credit Union services and policies.c. Maintains and projects the
Credit Union's quality reputation.3. Assumes responsibility for
establishing and maintaining effective coordination and working
relationships with area personnel and Management.a. Assists area
personnel as needed.b. Communicates with area personnel and
Management regarding activities and significant problems.c.
Completes required stats and records accurately and promptly.d.
Attends and participates in meetings as required.4. Assumes
responsibility for related duties as required or assigned.a.
Actively and professionally cross-sells Credit Union products and
services.b. Keeps work area clean and well-maintained.c. Assists
area personnel as
- High school graduate or equivalent.Required Knowledge:
- Thorough knowledge of member services and products.
- Understanding of Credit Union Teller processes, bookkeeping
procedures, and computer system applications.Experience Required:
- 1-3 years experience in a full service financial institution
- Excellent communication and public relations skills.
- Professional appearance, dress, and attitude.
- Strong problem solving skills.
- Ability to operate related business equipment including 10-key,
telephone, and computer.
- Solid math and bookkeeping abilities.
Keywords: America First Credit Union, Ogden , Contact Center Agent, Sales , Ogden, Utah
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