Universal Service Representative
Company: America First Credit Union
Posted on: January 12, 2022
ScheduleMon Sat FlexOverviewResponsible for performing a broad
variety of customer services including opening new savings, share
draft, and credit card accounts. Answers and directs telephone
calls and questions and informs members of the complete array of
Credit Union services. Responsible for providing secretarial and
clerical support for all loan processing activities. Prepares
closing documents and miscellaneous paperwork necessary for booking
and funding of new loan business each month. Provides general
typing and clerical support for underwriting, including credit
investigations and document preparation. Tracks and obtains proof
of insurance as required on member loans. Maintains departmental
records and files and types routine reports and records. Assists or
refers members as necessary.Responsibilities1. Assumes
responsibility for the effective and professional performance of
member service functions.a. Presents and explains Credit Union
services and products to members and assists in meeting their
financial needs. b. Opens new savings and share draft accounts,
explains various options and programs available and prepares all
related paperwork. c. Maintains a supply of new account packets and
related forms. d. Answers and solves problems for members by
listening, collecting data, securing answers, and reporting results
to the inquiring party. Resolves member bookkeeping and checking
account problems.2. Performs title processing functions. Tracks all
titles accurately. Insures Credit Union as lien holder and makes
loan payoffs. Maintains DMV file to ensure proper title
conveyance.3. Assumes responsibility for establishing and
maintaining professional business relationships with members.a.
Resolves (or refers) requests and problems promptly and
courteously. Answers member questions pertaining to loans, blue
book values, balances, payoffs and student loans. b. Keeps members
properly informed of Credit Union policies and procedures. c.
Maintains and conveys the Credit Union's professional reputation.
d. Receives and directs members and telephone calls promptly.
Records and relays messages. e. Ensures that members' requests and
questions are resolved quickly.4. Assumes responsibility for
related duties as required or assigned.a. Actively and
professionally cross-sells Credit Union services. b. Performs
miscellaneous clerical and secretarial functions as needed. c.
Keeps work area clean, secure, and well-maintained. d. Assists and
supports area and all Credit Union personnel as needed. e.
Completes reports and records promptly and accurately. Types end of
month reports. f. Maintains branch files. (I.E. loan files, new
accounts files, safe deposit, etc.) g. Attends and participates in
meetings as required. h. Keeps management informed of area
activities and of any significant problems.5. Assumes
responsibility for the efficient, effective, and accurate
performance of teller functions.a. Represents the Credit Union in a
courteous and professional manner. b. Receives deposits and loan
payments. c. Processes cash advances, cashier's checks, money
orders, bank to bank wires, and Federal tax deposits. d. Disburses
cash or check withdrawals. e. Processes transfers. f. Verifies
transactions. Monitors deposit amounts, and examines documents for
endorsement and negotiability. Detects and resolves discrepancies
promptly. g. Balances daily transactions and verifies cash totals.
Investigates and resolves out-of-balance conditions. h. Processes
"bank by mail" transactions.6. Perform Notary
duties.QualificationsTraining/Education/Certification: * High
school graduate or equivalent.Required Knowledge: * Thorough
knowledge of member services, accounts, loans, and products
provided. * Understanding of new account bookkeeping procedures. *
Understanding of loan processing functions. * Knowledge of related
requirements, procedures, and underwriting criteria. * Some
accounting familiarity.Experience Required: * Two years of varied
office experience.Skills/Abilities: * Excellent communications and
public relations skills. * Strong typing abilities (60 wpm with
acceptable accuracy & neatness). * Solid math and bookkeeping
abilities. * Able to operate calculator, word processor, and
related computer applications. * Well organized. * Professional
appearance, dress, and attitude.
Keywords: America First Credit Union, Ogden , Universal Service Representative, Sales , Hyrum, Utah
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