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PT Customer Service Representative

Company: Bank of Utah
Location: Ogden
Posted on: January 15, 2022

Job Description:

Hello, I am Sarah Carver, and I am the Branch Manager at the Bank of Utah. Bank of Utah is one of Utah's largest community banks. At Bank of Utah relationships matter. We take pride in the fact that we know our customer names and they know ours! We are currently looking for a PT Customer Service Representative/Teller for our located at 115 Washington Blvd. Ogden, UT. Hours are Monday Friday 1:30-5:30. Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service Representative is personally committed to consistently creating a great customer experience by meeting a broad range of financial service needs. In addition, the CSR will help lead the branch team to attain branch goals. Adheres to all bank established policies, procedures and overall banking/compliance regulations.To qualify for this Customer Service Representative/Teller position, you must have:Previous customer service experience.Basic computer and Microsoft Office Suite skills.Previous cash handling experience preferredHigh School Diploma or equivalent requiredBenefits of Working with Us:Bank of Utah's comprehensive benefits package promotes health and wellness, financial well-being and career growth. A few highlights include:Great work-life balance, with a Monday-Friday schedule401(k) plan and match up to 5 percent, plus opportunities to participate in our employee stock ownership program (eligibility requirements must be met)Incentive pay12 paid bank holidays + earned vacation and sick timeTraining opportunities for new employeesLearning incentives to expand your banking knowledge and grow in your career (including opportunities to learn about all of our departments, such as mortgage, branch operations, commercial lending, personal trust, corporate trust, compliance, payments processing and more)Volunteer opportunities to make a difference in the communities where you work and liveAwards and recognition to celebrate you and your colleagues for living the bank's valuesThis Customer Service Representative/Teller position requires you to: Promotes, represents and welcomes current and potential customers, employees and vendors to the bank in a professional and inviting manner. Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs. Provide solutions to ensure the customer feels understood, informed and confident in the bank and products/services offered. Leads and encourages a positive working environment with a can-do attitude, which fosters our Cultural Beliefs.Proficiently performs routine, basic and complex transactions and tasks.Expert knowledge of Bank of Utah's depository products accounts, apps and online services along with a strong understanding of bank's products and services. Promote and refer other bank products/services to customers and convert service opportunities to sales when appropriate.Proactively seek solutions to customer service and efficiency issues. Troubleshoot online and mobile banking issues. Service customer accounts and requests accurately in accordance with bank policy and procedure. Maintain comprehensive and up to date knowledge of banking regulations related to assigned job function. Complete required compliance and job specific training. Actively participate in meetings, individual and group feedback/training sessions.

Keywords: Bank of Utah, Ogden , PT Customer Service Representative, Sales , Ogden, Utah

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