Client Services Representative

Company: AvantGuard Monitoring Centers
Location: Ogden
Posted on: May 15, 2022

Job Description:

Client Service Representative
Freeus, LLC - Ogden, Utah
Freeus is an award winning wholesale provider of mobile personal emergency response systems (mPERS). We develop two-way voice mPERS that work both inside the home and away from home, offering peace of mind to seniors and their caregivers. As one of the fastest growing companies in the US and a leading mobile mPERS manufacturer, Freeus is looking to add a Quality Assurance Analyst to our platform team.

Under direction of the Dealer Care Manager, you will be responsible for being the liaison between Freeus and our dealers. You will ensure that Freeus processes and procedures match up and support the dealer's processes and procedures. You will also ensure dealers are using the most current knowledge for device activation, testing and account management through Orion; Increase efficiencies within the dealer accounts and grow total activations.
What You'll Do:
Working on a day-to-day basis with dealers to meet their daily needs while delivering exceptional customer service via all means
Create presentations to show and educate dealers how to use new technology and procedures they may not be using to increase operational efficiency
Implement new procedures and technology for dealers
Work with various departments to isolate and correct any issues or requests in a timely manner
Assist with procedure and protocol changes. Set up reports for dealer use
Ensure that the dealer has a full understanding of the services available to them
Troubleshoot issues with carrier, data packets, platform, etc.
Maintain a consistent and predictable schedule and work 30+ hrs/week.
Skills Needed:
Minimum 2 years customer service experience, preferred pursuing Associates or Bachelor's degree
Proficiency with Microsoft Office/Google Products
Team player with can-do attitude
Results-oriented, creative-problem solver; Able to meet deadlines
Attention to detail, focus, follow-up and follow-through; methodical time management

Keywords: AvantGuard Monitoring Centers, Ogden , Client Services Representative, Sales , Ogden, Utah