Guest Service Representative

Company: Alaska Inn
Location: Ogden
Posted on: May 16, 2022

Job Description:

Job DescriptionTo assists our guests efficiently, courteously, and professionally in all front office related functions.Guest ServicesReports to: Manager On DutyInterfaces with: Guests, vendors and associatesPrimary Job Duties: Register guests and assign rooms, accommodating special requests whenever possible. Check guests in/out efficiently. Comply with unit cash handling and credit policies and procedures. Complete daily checklist tasks. Keep front desk area clean and presentable for guests. Promote and upsell romance packages at time of reservation. Prep rooms with amenities associated with packages prior to arrival. Practice positive guest relations by demonstrating Western states Lodging & Management hospitality and service standards. Be knowledgeable of all brand specific front desk requirements and current promotions. Be knowledgeable and capable of operating current brand property management system. Other duties as assigned by your supervisor. Ensure hotel loss prevention policies are executed and enforced.Job Qualifications: Ability to verbally communicate effectively with guests and co-workers. Pushing, pulling, bending, stooping, upward reaching. Prolonged periods of standing and/or walking. Some exposure to cleaning chemicals. Smile and provide a pleasant place for our guests. Computer skills are a plus.

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Keywords: Alaska Inn, Ogden , Guest Service Representative, Sales , Ogden, Utah