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Customer Service Representatives - Call Center

Company: advanced call center technologies
Location: Providence
Posted on: September 23, 2022

Job Description:

Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers' lives. You will receive paid, hands-on training in valuable computer skills, negotiation techniques, interpersonal communication and business processes. ACT offers a positive company culture with many opportunities for advancement - more than 90% of our leadership team started as Customer Experience Reps! Working at ACT is more than just a job - it's an opportunity to join something bigger. As an employee-owned company, employees have a path to becoming shareholders and co-owners in the company. When you join ACT, you are taking control of your future and benefiting directly from our company's success. You will be personally rewarded for your contributions as our company shares grow in value. -This is a direct hire role for our Logan Utah Call Center. When you apply to this post your information goes directly to the hiring team. The recruitment and management team are actively reviewing applicants and scheduling interviews for immediate start dates. Read over the responsibilities and skills, if you identify with what it takes to be a stellar CSR, click "Apply now" and let us know who you are!We offer:Paid TrainingOpportunities for promotionFlexible schedulesTremendous bonus opportunitiesFantastic supervisors and a positive environmentEmployee Ownership Program - a company paid, long-term benefitHealthcare and other benefits for you, your spouse, and/or children after 90 daysPaid time off and paid holidays after 90 daysEssential Duties and Responsibilities:Respond promptly to customer needs; get customer feedback to improve service; Respond to requests for service and assistance.Maintains confidentiality; Listen to others without interrupting; Keep emotions under control; Remain open to others' ideas.Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Respond quickly and effectively to customer questions.Multi tasks to document while speaking with the consumer.Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients' specific quality standards.Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Is consistently at work and on timeFollows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Other duties as requested by managementBenefits:Dental insuranceDisability insuranceHealth insuranceLife insurancePaid time offPaid trainingVision insuranceBonus PayMinimum Qualifications:High school diploma or GEDMust be able to successfully pass criminal background checkData entry and basic computer skillsPrevious Call Center or similar customer service experience preferredMust be a problem solver with good negotiation skillsSelf-driven and motivated to meet individual service goalsExperience with business lines in Finance and Healthcare, Telecom, or Client Account Services is a BIG PLUS!ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.Req ID: T747349

Keywords: advanced call center technologies, Ogden , Customer Service Representatives - Call Center, Sales , Providence, Utah

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