Inn Front Desk Agent

Company: Solitude Mountain Resort
Location: Ogden
Posted on: November 25, 2022

Job Description:

Please note, this position is located at Solitude Mountain Resort in Solitude, UT
SeasonalJOB TITLE: Front Desk AgentDIVISION: The Inn at SolitudeREPORTS TO: The Inn ManagerLOCATION: The Inn at SolitudeCLASSIFICATION: Full Time / Part-Time / Seasonal / Year-Round / HourlyPOSITION:Solitude is looking for a pleasant front desk Agent to undertake all receptionist and clerical duties at the desk of our lodging building. You will be the company's "face" for all visitors and will be responsible for the first impression we make. The front desk agent provides exceptional guest service ensuring that all guest and homeowner needs are met and exceeded. We are excited to be growing our team and treating our employees to the amazing and unique perks and benefits Solitude Mountain Resort has to offer.SPECIFIC JOB REQUIREMENTS:* Previous guest service experience preferred* Dedication to delivering the highest level of guest service* Excellent verbal and written communication as well as problem-solving skills* Attention to detail* Basic accounting skills* Willing to work flexible work schedules that may include holidays and weekends* Capable of standing for extended periods of time* The ability to work independently, without supervision* The ability to multitask- prioritize and address issues accordingly* Intermediate computer navigation skills, use of office suites, and the ability to learn/navigate new softwareJOB DUTIES AND RESPONSIBILITIES:* Provide exceptional guest service* Process arrivals and departures while assisting with guest accounting* Receive inbound and in-house phone calls, booking reservations and assisting with interdepartmental questions* Respond to guest requests in a timely manner* Respond to lodging, guest folio, and general inquiries via email promptly* Log all maintenance items/requests and follow up on completion, assisting when appropriate* Prepare various daily reports- occupancy, arrival, departure, etc.* Assist with shoveling snow as needed in the front desk general area* Prepare and maintain lobby coffee service* Light housekeeping- assist with keeping lobby and back areas clean* Assist guests when needed with bell serviceTHE BENEFITS AND PERKSAt Solitude Mountain Resort, we offer a variety of employee benefits! First, you are lucky enough to be working in the beautiful, scenic Wasatch Mountains. Enjoy mountain activities before work, after work, on work breaks, and on days off! Activities include skiing, snowboarding, snowshoeing, cross country, hiking, mountain biking, climbing, and so much more. Work with other mountain enthusiasts. This is an excellent opportunity to socialize, meet great people, and attend employee events around the resort. Some events include unique opportunities like employee ski days, employee yoga, live music events, film festival ski movie features, and many more summer activities- at work! You get to work and play in the same place. Eligibility is dependent on all employee classification of work.BENEFITS:Ski and Ride

• Eligible employees receive a free Solitude season pass for themselves and eligible dependents. This includes unlimited skiing/riding for winter employees with no blackout dates and bike hauls for summer employees
• Free access to select Alterra Mountain Company Destinations throughout North America for you and eligible dependents
• Discounted Solitude lift tickets for your friends & family
• Discounted ski and ride lessons
• Free Nordic ski and snowshoe pass for the Solitude Nordic & Snowshoe Center for winter employees
• Ski and ride perks at other local resorts
• Complimentary UTA Ski Bus passOther Benefits
  • Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSA, FSA for eligible employees
  • Discounts resort-wide for food, rentals, retail, lessons, and more
  • Pro deals with hundreds of outdoor brands
  • 401(k) plan with generous company match for all employees
  • Free counseling service for you and your household members through our Employee Assistance Program

Keywords: Solitude Mountain Resort, Ogden , Inn Front Desk Agent, Sales , Ogden, Utah