Customer Experience Agent I

Company: Pye Barker Fire & Safety
Location: Ogden
Posted on: November 26, 2022

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Mountain Alarm, a Pye Barker Fire & Safety / Fire Protection Service Corporation company, is hiring for Customer Experience Agents in our Ogden, Utah location.Position Summary:Our Customer Experience Department at Mountain Alarm is a team of dedicated professionals focused on providing exceptional service. We understand that customers depend upon prompt and efficient effort when it matters the most. We know that the experience our team provides is one of the top reasons why customers choose Mountain Alarm.Duties & Responsibilities:Professionally administers all inbound/outbound calls to provide the industry's best customer experienceAddress customer billing inquiries, questions regarding service visits, concerns and complimentsProvide basic troubleshooting to assist customers in silencing alarms, arming and disarming their system, battery changes and moreSchedules service appointments and alarm inspectionsAssist technicians by adjusting appointments and rescheduling when necessaryPerform basic data entry within monitoring and accounting softwareProvide feedback to management regarding customer service breakdowns or customers concernsPerforms other duties as assignedEducation & Required Skills:High School Diploma/GEDExcellent customer service skillsAptitude for problem-solving, ability to determine solutions for customersClear communication skills (email, phone, in-person) primarily among internal departments, field technicians, sales consultants, and customersMust read and speak English

Keywords: Pye Barker Fire & Safety, Ogden , Customer Experience Agent I, Sales , Ogden, Utah