IT Helpdesk Support Agent

Company: INSPYR Solutions
Location: Ogden
Posted on: September 10, 2023

Job Description:

Title: Jr. Help Desk Technician
Location: Ogden, UT
Pay: $20/hr
Work Requirements: US Citizen, GC Holders, or Authorized to Work in the US. Candidates represented by sub-vendors will not be considered for this position.

Qualified candidates may send a copy of their resume (Word Format) to Slater Davidson at sdavidson@inspyrsolutions.com.

Job Description:
INSPYR Solutions is seeking an eager, dependable, and junior-level Help Desk Technician for its client in Ogden, UT. This person will be responsible for supporting personal computer hardware & software; including Office 365, Active Directory, Internet connectivity, and various ERPs. You will provide first-line technical advice, support, and training to company employees on all internal systems and hardware.

Responsibilities

Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Loads appropriate software packages such as operating systems, networking components, and internal office applications.
Provides telephone, in-person and online support and training to end-users.
First point of contact for the IT department.
Required to log all errors/requests into the tracking tool.
Assist in Daily IT tasks as defined by Network Administrator
Works with Network Administrator / CTO to prioritize daily workload.


Knowledge and Experience
Qualifications High School Diploma. Ability to work with small tools as assigned (i.e. screwdriver, hammer, etc.) Exemplary customer service skills. Excellent written and verbal communication skills. Must read and speak English. Must have good vision.

IT Skills Required: Basic knowledge of PC hardware architecture
Basic knowledge of Windows operating systems
Basic knowledge of printers
Basic troubleshooting skills
Ability to understand new application systems.



Our benefits package includes:

Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
and much more!

About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Keywords: INSPYR Solutions, Ogden , IT Helpdesk Support Agent, Sales , Ogden, Utah